Privacy and Cookie Policy
PRIVACY & COOKIE POLICY
Last Updated: June 2026
Butler & Duke Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect any personal information you provide when using our website.
By using this website, you agree to the terms of this Privacy & Cookie Policy.
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1. WHO WE ARE
Butler & Duke Ltd
Registered Office: Unit 1 Ware Road, White Horse Business Park, Stanford in the Vale
Company Number: 10235182
Email: enquiries@butlerandduke.com
Telephone: +44 (0)1865 238395
For the purposes of UK data protection legislation, Butler & Duke Ltd is the data controller responsible for your personal information.
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2. INFORMATION WE COLLECT
We may collect and process the following information:
• Name
• Email address
• Telephone number
• Postal address (where voluntarily provided)
• Information submitted through enquiry forms
• Information relating to property enquiries
• Website usage information collected through cookies and analytics tools
We only collect information that is relevant to providing our services and responding to enquiries.
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3. HOW WE USE YOUR INFORMATION
We may use your information to:
• Respond to enquiries and requests.
• Provide information about our developments, homes and services.
• Arrange viewings or appointments.
• Improve our website and user experience.
• Monitor website performance and visitor activity.
• Comply with legal or regulatory obligations.
We will only use your information where we have a lawful basis to do so.
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4. MARKETING COMMUNICATIONS
If you register your interest in a development or submit an enquiry, we may contact you regarding that enquiry.
We will only send marketing communications where you have consented to receive them or where permitted by law.
You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.
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5. SHARING YOUR INFORMATION
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
• Website hosting providers.
• Website developers.
• Professional advisers.
• Sales agents and consultants acting on our behalf.
• Service providers supporting our marketing or customer communications.
Any third parties are required to handle your information securely and in accordance with applicable data protection laws.
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6. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
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7. DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.
When information is no longer required, it will be securely deleted or anonymised.
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8. YOUR RIGHTS
Under UK data protection legislation, you may have the right to:
• Access personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Restrict or object to certain processing activities.
• Request transfer of your information where applicable.
• Withdraw consent where processing is based on consent.
Requests can be made by contacting us using the details provided below.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website:
www.ico.org.uk
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9. COOKIES
Cookies are small text files stored on your device when you visit a website.
Our website may use cookies to:
• Ensure the website functions correctly.
• Improve website performance and user experience.
• Analyse visitor activity and website usage.
• Remember user preferences.
You can control and delete cookies through your browser settings.
Disabling certain cookies may affect the functionality of the website.
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10. ANALYTICS
We may use analytics tools such as Google Analytics to understand how visitors use our website.
These tools collect anonymous information including:
• Pages visited.
• Time spent on the website.
• Device information.
• General location information.
This information helps us improve our website and services.
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11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage users to review their individual privacy policies.
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12. CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy from time to time.
Any updates will be published on this page together with the revised date.
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CONTACT US
If you have any questions regarding this Privacy & Cookie Policy or how your information is handled, please contact:
Butler & Duke Ltd
Email: enquiries@butlerandduke.com
Telephone: +44 (0)1865 238395